Policies
6 articles about policies.
Writing a Cancellation Policy That Holds
Every practice has a cancellation policy. Most of them quietly fail the moment a kind client cancels at the wrong hour. Here is how to write one you will actually enforce, and how to keep the relationship while you do.
Should You Ask New Clients for a Deposit?
Deposits feel like you are accusing a new client of flaking before they have even arrived. Here is how to decide whether to ask for money up front, how much, and how to say it so it reads as normal rather than suspicious.
What to Do When the Same Client Keeps Moving Their Appointment
A chronic rescheduler is rarely a difficult person. They are a pattern. Here is how to read the pattern, raise it without sounding annoyed, and decide whether to keep holding the slot or open it for someone else.
How to Handle a Refund Request Without Making It Weird
Refund requests are one of the most stressful emails a solo practitioner reads. Here is a calm way to sort the request into a category, decide quickly, and write a reply that protects both the relationship and your week.
Handling the Late Arrival: Run Over, Cut Short, or Reschedule?
A client texts at 2:07 that they are parking. You have a 3:00 booked behind them. Here is how to decide, in about ten seconds, what to do, and a policy that quietly prevents most of the situations in the first place.
Writing a Cancellation Policy That Actually Holds
Most cancellation policies fail not because they are too soft, but because they are written for an enforcer who does not exist. Here is how to draft a policy you will actually use, and that clients will actually respect.