Bring clients back before they drift away.

Automated re-engagement campaigns detect when clients are drifting away and send personalized outreach at exactly the right moment, before they become a lost client.

A short film without narration; its words are on screen. Clients are counted by the time since their last visit, in four stages from cooling off to churned. A re-engagement campaign follows the same count: written once and filled in for each client, sent on its own or flagged for the practice to review, with a Book now button that opens the practice's booking page.

Client re-engagement0:58
Smart Segmentation

Know who's cooling off.

Stillpoint automatically segments your clients into engagement tiers: active, cooling off, lapsed, and churned. You see exactly who needs attention and when, so no one slips through the cracks.

Client re-engagement: cooling off, lapsed, inactive and churned tabs, with clients needing attention, emails sent, rebooked and conversion
Automated Outreach

Campaigns that run themselves.

Set up re-engagement campaigns for each tier. When a client crosses a threshold, say, 45 days since their last visit, they automatically receive a warm, personalized email inviting them back.

Automated re-engagement campaigns: Cooling-Off Check-In at 15 days, Lapsed Client Outreach at 45 and Inactive Client Re-engagement at 120, each with emails sent
Personalization

Every email feels personal.

Merge tags pull in the client's name, last service, practitioner, and more. Each re-engagement email feels like a personal note from their practitioner, because the best retention is genuine care.

Editing a campaign: who it reaches, when it sends, the subject and body with merge tags, and a preview addressed to the client by name

Ready when you are.

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