Notification Settings
Control which notifications your practice sends to clients and when. Proper notification settings help reduce no-shows and keep clients informed about their appointments.
Client Notifications
Configure automatic messages sent to clients:
- Booking confirmation -- Sent immediately when an appointment is booked
- Appointment reminders -- Sent before the appointment (e.g., 24 hours, 1 hour)
- Cancellation confirmation -- Sent when an appointment is cancelled
- Reschedule confirmation -- Sent when an appointment time is changed
Notification Channels
- Email -- Included on all plans, sent to the client's email address
- SMS -- Text message notifications (requires a client phone number on file)
Configuring Notifications
- Navigate to Settings in the sidebar
- Toggle each notification type on or off
- Set the timing for reminders (e.g., 24 hours before, 2 hours before)
- Choose which channels to use (email, SMS, or both)
- Click Save
Practitioner Notifications
You can also configure notifications for your team:
- New booking alerts -- Notified when a client books an appointment
- Cancellation alerts -- Notified when a client cancels
- Daily schedule digest -- A morning summary of the day's appointments
Tips
- Enable SMS reminders to significantly reduce no-show rates
- A 24-hour reminder followed by a 2-hour reminder is an effective combination
- Make sure clients have a phone number on file for SMS notifications to work
- Review your notification settings periodically to match your workflow