Availability Overrides
Overrides let you make one-time changes to your schedule without modifying your regular availability rules. Use them for vacations, holidays, sick days, or any date that differs from your normal routine.
Types of overrides
Block time off
Mark specific dates or date ranges as unavailable. Clients won't be able to book during blocked times.
Common uses:
- Vacation or personal days
- Public holidays
- Conferences or training days
- Sick days
Add extra hours
Open up additional time slots on a date that's normally outside your regular schedule.
Common uses:
- Staying late to accommodate a client
- Opening on a weekend you're normally closed
- Adding hours during a busy season
Creating an override
- Go to Availability and switch to the Overrides tab.
- Click Add Override.
- Select the date or date range.
- Choose whether to block the entire day or set custom hours for that date.
- If you're adding extra hours, enter the start and end times.
- Select the practitioner (for multi-practitioner practices).
- Click Save.
How overrides interact with rules
- Overrides always take priority over recurring rules
- A "block" override removes availability even if a rule says you're open
- An "extra hours" override adds availability even on days with no rules
Tips
- Add vacation overrides as far in advance as possible so clients don't book those times
- You can create overrides for a single date or a range of dates in one step