Block Off Time or Add Extra Hours

Overrides handle anything that isn't your regular schedule: a vacation, a holiday, a sick day, an evening you're staying late for one client. They don't touch your weekly rules; they just take precedence on the dates you set.

Two kinds of override

Block time off. Mark dates or date ranges as unavailable. Clients can't book during blocked times, even if a rule says you'd normally be open.

Add extra hours. Open up time slots on a date that's normally outside your schedule. Useful when you want to fit in a client without changing your weekly rules.

Create an override

1. Go to Availability and switch to the Overrides tab.
2. Click Add Override.
3. Select the date or date range.
4. Choose block the entire day or set custom hours for that date.
5. Pick the practitioner the override applies to.
6. Click Save.

How overrides interact with rules

• Overrides always win. A "block" override removes availability even if a rule says you're open. An "extra hours" override adds availability even on days with no rules.
• Overrides only apply to the date range you specify. Once that range passes, your regular rules take over again.

Practice holidays

For dates that close the entire practice (Christmas, Thanksgiving, a team retreat), use Practice holidays instead of creating a separate override for each practitioner. One holiday entry blocks everyone at once.

Tips

• Add vacation overrides as far ahead as possible so clients don't book those times.
• A single override can cover a whole date range, you don't need to create one per day.
• Overrides are practitioner-specific by default. If the change affects everyone, a practice holiday is faster.