Availability Overview

Availability Overview

Availability controls when clients can book appointments with you. Stillpoint uses a two-layer system: rules for your regular schedule and overrides for exceptions.

How it works

Your bookable availability is calculated by combining two things:

1. Availability rules -- These define your recurring weekly schedule. For example, "Available Monday through Friday, 9 AM to 5 PM" or "Available Saturdays, 10 AM to 2 PM."
2. Availability overrides -- These handle exceptions to your regular schedule. Use them to block off vacation days, add extra hours for a busy week, or close early on a specific date.

Overrides always take priority over rules. If you have a rule that says you're available on Wednesdays but you add an override blocking next Wednesday, that day will show as unavailable.

Where availability is used

• Booking page -- Clients only see time slots that fall within your availability when booking online.
• Manual bookings -- When you create a booking from the calendar, the system warns you if the time falls outside your availability (but still lets you proceed).
• Calendar -- Your availability is shown as a subtle background highlight on the calendar so you can quickly see your working hours.

Per-practitioner availability

In multi-practitioner practices, each practitioner has their own availability rules and overrides. Clients booking online will only see times where the selected practitioner is available.