Waitlist Management

Waitlist Management

When a time slot or class reaches capacity, the waitlist gives clients a way to queue up for the next available opening. Stillpoint handles the notifications and hold logic automatically.

How It Works

1. A client tries to book an appointment or class that's already full
2. They're offered the option to join the waitlist instead
3. When a spot opens (cancellation, reschedule, or capacity increase), the next client on the waitlist is notified automatically
4. The client receives an email with a time-limited hold to book the spot
5. If the hold expires without action, the spot moves to the next person in line

Viewing the Waitlist

Navigate to Waitlist in the sidebar to see:

• Active waitlist entries grouped by service or class
• Position of each client in the queue
• Hold status -- whether a client currently has an active hold on a spot
• Expiry countdown for any active holds

Managing Entries

• Remove a client from the waitlist if they no longer need the spot
• Bump a client to a higher position when needed
• Manually offer a spot to a specific client instead of following queue order

Hold Expiry

When a spot opens, the next client gets a hold that lasts for a configurable period (default: 24 hours). If they don't book within that window, the hold expires and the spot is offered to the next client automatically.

Tips

• Review the waitlist regularly to remove outdated entries
• Adjust hold duration in your practice settings if 24 hours is too long or too short
• Clients can remove themselves from the waitlist through their booking confirmation email