Assigning Practitioners to Locations

In a multi-location practice, not every practitioner works at every location. A naturopath might see clients downtown on Mondays and virtually on Wednesdays. A massage therapist might only do in-home visits. Stillpoint lets you control which locations each practitioner is assigned to so the booking page only shows valid combinations.

How It Works

When a client picks a service on your booking page, Stillpoint figures out which locations are available like this:

1. Start with every location for the practice
2. Filter to locations where the chosen practitioner is assigned
3. Filter to locations where the chosen service is offered (see service-level restrictions)
4. Show only locations with active hours and availability

If a location isn't assigned to anyone, it won't appear on the booking page until you assign at least one practitioner.

Assigning Locations to a Practitioner

1. Navigate to Practitioners in the sidebar
2. Click the practitioner you want to update
3. Open the Locations tab on their profile
4. Check every location they work at (in-person, virtual, mobile — any combination)
5. Click Save

The change takes effect immediately. New bookings will only show this practitioner for the locations you've selected.

Default Behavior for New Locations

When you create a new location, no practitioners are assigned to it by default. You'll need to either:

• Open each practitioner's profile and check the new location, or
• Open the new location's settings and assign practitioners from there

This protects you from accidentally exposing the wrong practitioners at a brand-new site.

Backfill from Existing Practices

If you upgraded from a single-location setup, every existing practitioner was automatically assigned to your original location so nothing broke. Any new locations you create from there forward start empty.

Common Setups

Solo practitioner, two locations

Your one practitioner is assigned to both locations. Clients pick which office they prefer when booking.

Group practice with shared spaces

Every practitioner is assigned to every in-person location. They take turns based on the schedule, and the booking page shows all available slots regardless of who's working that day.

Specialist services

Your acupuncturist only works at the Eastside clinic and only does in-home visits on Saturdays. Assign them to those two locations and unassign them from everything else. The booking page automatically hides them for the downtown location.

Hybrid in-person + virtual

Half your team does telehealth, half doesn't. Assign the telehealth practitioners to your virtual location; leave the in-person-only team unassigned from it. Clients booking a virtual session only see practitioners who actually offer it.

Tips

• Use the Locations tab on each practitioner's profile as your single source of truth
• Review assignments when you add a new practitioner or open a new location
• If a location seems "missing" from the booking page, check that at least one practitioner is assigned and that the location is active
• Practitioner-location assignments work alongside per-service location restrictions — both must allow a combination for it to appear on the booking page