Client Management
3 articles about client management.
What to Put in Your Booking Confirmation
The booking confirmation is the most opened email your practice will ever send, and most practitioners ship the platform default and never look at it again. Here is what to put in it, what to leave out, and why the email is doing more work than you think.
Writing a Cancellation Policy That Holds
Every practice has a cancellation policy. Most of them quietly fail the moment a kind client cancels at the wrong hour. Here is how to write one you will actually enforce, and how to keep the relationship while you do.
How to Manage a Waitlist Without Losing Potential Clients
A growing waitlist is a good problem to have - but only if you manage it well. Learn how to keep prospective clients engaged and convert them when spots open up.
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