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Trust
2 articles about trust.
When You Make a Mistake With a Client
Double-booked, wrong time, a charge that should not have gone through, a recommendation you got wrong. Mistakes happen in every practice. What clients remember is not the error, it is how you handled it. Here is a calm, plain way to own it, fix it, and keep the trust.
7 min read
What to Say When a Client Asks a Question Outside Your Scope
A massage therapist gets asked about a supplement. A yoga teacher gets asked about a knee MRI. Here is how to answer honestly without overstepping, dismissing, or breaking the trust the question came from.
8 min read