The booking settings control when and how clients can self-book through your page. Tune them to match how your practice actually operates.
Booking window
- Minimum advance notice. The shortest notice you'll accept (e.g., 2 hours, 24 hours).
- Maximum booking window. How far into the future clients can book (e.g., 30 days, 90 days).
Cancellation policy
- Cancellation window. How much notice is required to cancel without a fee.
- Policy text. A custom message clients see during booking.
- Cancellation fees themselves are configured separately; see No-Show Policies for fee setup.
Consultation-first
If you require new clients to book a consultation before regular services, toggle Require consultation first. New clients on your booking page see only the consultation service until they've completed one.
Anyone who has booked with you before is a returning client and sees your full menu. Clients you add by hand have no booking history yet, so tick Existing client on their profile (under Booking, when you add or edit them) and they skip the consultation too. Clients you import from another system are marked as existing automatically.
Card on file
- Toggle Require card on file to make clients save a payment method before booking. Solo and above.
- Useful when you charge cancellation or no-show fees automatically.
Where to configure
- Open Booking Page in the sidebar.
- Open the Settings section of the editor.
- Adjust each value.
- Changes save automatically; publish to make them live.
Tips
- A 24-hour minimum notice is a common starting point.
- Keep cancellation policy text plain and visible. Hidden policies create disputes later.
- Pair card-on-file with cancellation fees to actually enforce the policy.