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Client Care
2 articles about client care.

Moving Your Practice to a New City
A composite story about relocating a private practice: closing a caseload you spent years building, telling clients you are leaving, and starting the slow work of becoming known somewhere new.
5 min read

The Client Who Apologizes for Showing Up
Some clients start every session with sorry. Sorry I'm a mess. Sorry I'm late. Sorry I don't know where to start. Here is what that opening usually means, and how to receive it without brushing it off or making more of it than it is.
6 min read