Payments
7 articles about payments.
Tell Clients When Payment Happens Before They Book
A clear payment-timing sentence on your booking page can reduce hesitation and avoid surprise. Here is what to say for each payment setup.
When a Balance Is Too Small to Pay Online
A tiny invoice balance can create a surprisingly awkward client experience. Use this simple process to resolve it clearly and prevent it next time.
When a Client's Card Is Declined
A declined card can make an ordinary checkout feel personal. Here is how to handle it calmly, protect privacy, and get payment sorted without changing the relationship.
Should You Ask New Clients for a Deposit?
Deposits feel like you are accusing a new client of flaking before they have even arrived. Here is how to decide whether to ask for money up front, how much, and how to say it so it reads as normal rather than suspicious.
How to Handle a Refund Request Without Making It Weird
Refund requests are one of the most stressful emails a solo practitioner reads. Here is a calm way to sort the request into a category, decide quickly, and write a reply that protects both the relationship and your week.
Following Up on Unpaid Invoices Without Damaging the Relationship
Most unpaid invoices in a wellness practice are not refusals. They are forgotten emails, lost cards, and a practitioner who waited too long to send the second reminder. Here is a calm sequence that gets paid without making it weird.
The Case for Upfront Payment in Nutrition Counseling
Chasing payments after sessions drains your energy and your revenue. Here's why prepayment and package pricing work better - for you and your clients.
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