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Practice Operations
2 articles about practice operations.
The Client Who Keeps Rescheduling
One reschedule is a full life. Four is a pattern. Here is how to notice the difference, what it is costing you, and how to handle it without turning a small friction into a whole conversation.
6 min read
When a New Client Doesn't Finish the Intake Form
The half-finished intake form is not the client giving up. It is a small message about your first impression, and there are quiet, non-pushy things you can do about it. A practical look at why people stall, what to send, and how to shorten a form without losing what you need.
6 min read